METHODOLOGY
I don't sell software, nor accounting services,
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I don't give you pages and pages and pages of findings, that you, nor your mangers will ever read.
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I might not tell you what you want to hear,
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You are paying me to be honest, not to say "yes".
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My client's want or need:
to implement change
reduce expenses
increase value
save time
create consistency
position company for growth
more value at exit strategy
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The starting point is with Senior Leadership, so I understand the vision, direction, desired culture, structure, and what makes the company great. Then we dive into the frustrations, problems, issues, risks, threats and weaknesses.
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We agree upon what needs the most attention, set up ground rules and access is granted for me to seek out solutions.
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From there, I go to the people actually doing the work sometimes called the front line staff, then I go to the people that support them directly support staff, HR, Accounting and then the final internal staff I meet with are the managers. and depending upon the need your key customers. I call this the human side of business.
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While I am working with the human side of business I Look at the business processes, which can lead to seeing the flow, inter-department communication, new hire process, customer retention, financial health, employee morale, perceived structure, etc...
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The output of this is solid identification of the root cause, with clear recommendations.
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We then work together to create an action plan to implement changes that will endure.
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Process, Procedure and Policy creation, implementation and/or improvement is one of the outputs that will, help your business grow, weather hard times, be more efficient and add value to your staff and customers.
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